Save My Life (SML)
Save My Life represents a transformation in Georgia Pacific’s approach to conducting high or critical risk work. SML focuses on three key safety questions designed to help identify risks that could lead to serious injuries or fatalities. This application implements life-saving permit controls and builds the capacity to fail safely.
Company
Details
Role: Lead Product Designer
Company: Georgia Pacific
Timeline: 1.5 years
Georgia-Pacific LLC is an American pulp and paper company based in Atlanta, Georgia, and is one of the world's largest manufacturers and distributors of tissue, pulp, paper, toilet and paper towel dispensers, packaging, building products and related chemicals, and other forest products
Discovery
What should be the Outcome?
Present a refined application that aids in diminishing cognitive load, guaranteeing ADA compliance, promoting inclusivity for users, and enhancing overall usability for the end-users
Discovery
Knowledge Transfer
“Save My Life” (SML) represents a transformation in Georgia Pacific’s approach to conducting high or critical risk work. SML focuses on 3 key safety questions designed to help identify risks that could lead to serious injuries or fatalities. This application implements life-saving permit controls and builds the capacity to fail safely.
A Save My Life permit is an official safety document that allows Georgia Pacific facility workers to perform specific tasks or activities that could be hazardous or cause a fatality. Permits are part of safety management designed to prevent accidents and ensure a safe working environment.
Legacy Application
Discovery
It's about the user's journey
We began the discovery process, acquiring knowledge of the current SML application. Then, an initial audit was performed to uncover opportunities for improvement based on UX best practices.
Stakeholder interviews were conducted to:
Understand business goals
Identify knowledge gaps
Align on overall project objectives
Discovery
Requirements Definition
The team conducted a workshop at a GP facility.
Identify pain points in the permit process
Evaluate current technology limitations
Gather direct feedback from end-users for qualitative data analysis
Iterative design workshop at GP HQ (GP Center)
Participants: Top GP safety leaders from various facilities
Objectives: Gather direct feedback from subject matter experts to incorporate insights into design process
After discovery, we presented a document with core issues, including:
Reducing cognitive load
Ensure ADA compliance and inclusivity for users
Improving overall usability for end-users
Proof Of Concept (POC
We began to refine the wireframes and transitioned to mid-fidelity screen mockups to gain POC approval.
Once the overall design concepts were approved by stakeholders the team worked alongside stakeholders to design a presentation deck discussing the POC in order to gain budgetary and project signoff
Provided deliverables
prototype animation of the POC
Video recordings of the current SML application
Content/copy and speakers notes
Presentation layout
Execution
Design Process
After obtaining full greenlight for the project, the team dedicated the subsequent months to an iterative design process. We continued to visit the GP Facility across the US to gain insights, understand pain points, and create opportunities.
We progressed in developing Hi-Fi mockups and finalizing the complete design system. Once the stakeholders approved, we collaborated with the development team for the hand-off and provided annotations.
Roadmap
AI Integration
As the product progresses, the SML team has chosen to incorporate AI to assist safety technicians in identifying hazardous work categories for permit issuance.
To implement AI, users would take a picture of the worksite and select the relevant hazardous work categories. The AI would provide its recommendations and point out any discrepancies.
Status and thoughts
After extensive QA and UAT testing, this product was successfully deployed across all Georgia-Pacific regions in the United States. Strong user adoption and positive user experience have driven increased utilization, significantly helping improve compliance, enhance safety processes, and most importantly, contribute to saving lives.
The robust feedback from users has played a crucial role in further refining this product, ensuring that it meets the diverse needs of all stakeholders involved. Additionally, the implementation was accompanied by comprehensive training sessions designed to empower employees with the knowledge and tools necessary for effective usage, creating an environment of safety and productivity.
Takeaways